{{text}}

Home > FAQ
 

Technical Notice!

This website may not be fully supported by the browser or device that you are using. This means that some functionality such as our photo upload tool for EXTRAS and our state of the art casting search for Casters may not work.

For optimum performance Uni-versalEXTRAS recommend using the latest version of a modern browser such as Google Chrome or Mozilla Firefox on a computer. To download one of these browsers, please use the links below.

Get Google Chrome
Get Mozilla Firefox
Get Safari
I'm ok with things not working.

Frequently Asked Questions

Welcome to the FAQ area. Browse the topics below and click on a question to find an answer. If you have read the topics but still cannot find the answer you need, please use our contact form.

Questions

Registering


How do I join your Agency?
Are your books open?
What does it cost to join Uni-versalEXTRAS?
What experience do I need to have?
Is there an age limit to join Uni-versalEXTRAS?
Can I register by post or in person?
How do I pay for the Listing?
How do I know when my profile has been activated?
I never received my validation email – can I resend it to myself?

 

     

General


How do I access and apply for jobs?
Is all your work paid?
Are travel expenses paid?
I know my 'email address' and 'password' are correct but I am unable to log into my profile?
Where can I find your Terms and Conditions?
Where can I find the latest version of your Welcome Pack?
Will Uni-versalEXTRAS act as a reference for me?
Where do I upload my show reel or audio clips?
Why have I stopped receiving your daily emails?

 

Photos


How do I know when my photos are approved?
Why do you keep rejecting my photos?
What 'Photo Type' should I select?
Can I upload photos of me in costumes I don't own?
Why won't my photo upload?

Why doesn't the photo upload tool work for me?

 

 

Technical


Why won't parts of your website work for me?
What is the best web browser to use?
I am not receiving the emails I am supposed to from you?

 

Students


I have just graduated – can I still be an EXTRA and am I still classed as a Student?
Can I register as a Student if I am studying part-time?
I am taking a gap year – am I classed as a Student or a Non-Student?
My Student profile is due to expire but I will now be starting a new course – what do I do?

 

 

Accounts


When and how will I get paid?
What is your agency commission?
How will I know when I've been paid?
What tax or NI deductions will be deducted from my payment?
Are EXTRAS classed as self-employed?

 

Non-Students


Do I have to call you to organise my Listing?
How to I renew my Listing?

 

   

Answers

Registering

How do I join your Agency?

Answer: You can start your application today by creating a Profile online on our website. Follow the step by step online process to register as an EXTRA.

[back to top]


Are your books open?

Answer: You can register on our website at any time to begin your application.

[back to top]


What does it cost to join Uni-versalEXTRAS?

Answer: Full-time students can get a Listing on our Casting Database for free. Non-students must pay a Listing Fee of £30.00 for 1 years, or £50.00 for 2 years.

[back to top]


What experience do I need to have?

Answer: Although you do not need to have any specific experience to register as an EXTRA, you do need to be hard-working and reliable. You must also have good availability and flexibility when it comes to work.

[back to top]


Is there an age limit to join Uni-versalEXTRAS?

Answer: You must be at least 16½ years of age or older to join our Agency. There is no upper age limit.

[back to top]


Can I register by post or in person?

Answer: No. All EXTRAS must register online on our website. There are many benefits to using an online system, for example it means you can maintain and edit your profile information with us at any time, 24 hours a day.

[back to top]

 


How do I pay for the Listing?

Answer: Payments for Non-Student Listings can be made via the secure payment form on our website, which will be presented to you after you have uploaded your photos. You can also pay over the phone via debit or credit card by calling us on 0345 0090 344 between 9.30am - 5pm, Monday to Friday.

[back to top]


How do I know when my profile has been activated?

Answer: You can check the status of your profile at any time by going to your My Profile tab. If you look at the grey box above your ‘Profile % Complete’ bar, you can see your current status, i.e. Pending Approval.

[back to top]


I never received my validation email – can I resend it to myself?

Answer: Yes. Click here to go to the sign in page and scroll down until you see the ‘Re-send Validation Email’ section. You can then type your email address into the selection box and resend your validation email to you. If you still don’t receive the validation email, please check your ‘Junk mail’ folder.

[back to top]


Photos

How do I know when my photos are approved?

Answer: You can check the status of all of your photos by visiting your My Photos page when you log in. The status is listed underneath each photo. You will also receive an email every time your photo is moderated.

[back to top]


Why do you keep rejecting my photos?

Answer: Your photo is the most important thing when it comes to securing work as an EXTRA, which is why they have to be just right. Whenever one of your photos is ‘rejected’ you will receive an automated email letting you know the reason why. Please refer to the ‘photo help’ on your My Photos page, retake the photo and upload it.

If you continue to have issues, please attach the photo in question with your query, your name and email address to enquiry@universalextras.co.uk. A member of our Admin Team will be happy to help.

[back to top]


What 'Photo Type' should I select?

Answer: All 'Standard Head & Shoulders' and 'Standard Full Body' photos must be in the basic format as specified in our Welcome Pack. Once your Profile is fully approved, you will then have the option to select from a number of additional Photo Types, from 'Police Uniforms' to 'Swimwear / Underwear'. If you upload a photo of you in one of these styles or uniforms, the photo must still fit the basic photo criteria, i.e. taken with a digital camera of you in front of a plain background and looking into the camera. All photos are moderated by Uni-versalEXTRAS and our decision is final.

If you upload a photo of you in a costume you must own the costume.

[back to top]


Can I upload photos of me in costumes I don't own?

Answer: No, you must own the costume you are wearing if you upload a photo of you in a specific outfit. This is because casters using our casting database will assume that you own the costume that you are wearing. Photos of you on set where what you are wearing has been provided by a costume department are not suitable and will be removed.

[back to top]


Why won't my photo upload?

Answer: Please make sure that you are attempting to upload an image file in a .JPEG format.

[back to top]


Why doesn't the photo upload tool work for me?

Answer: Our photo upload tool is not supported by all mobile phone and tablet devices. It is also not supported by some older versions of web browsers. Make sure that you are attempting to upload your photos using a computer on the latest version of a modern browser such as Google Chrome, Mozilla Firefox, Safari or Internet Explorer.

[back to top]


Students

I have just graduated – can I still be an EXTRA and am I still classed as a Student?

Answer: You can still be an EXTRA but you are not now classed as a Student because only those in full-time education are eligible to use a Student Profile. Please log in to your Profile and check that all of your information is up to date, i.e. your email address, phone numbers, details and photos. You can then call our Activation Team on 0345 0090 344 to get transferred to a Non-Student account.

[back to top]


Can I register as a Student if I am studying part-time?

Answer: No. To register as a Student you must be a full-time Student.

[back to top]


I am taking a gap year - am I classed as a Student or a Non-Student?

Answer: Uni-versalEXTRAS regulations state that you must register as a Non-Student because you are not studying full-time.

[back to top]


My Student profile is due to expire but I will now be starting a new course – what do I do?

Answer: Please go to your My Documents page and upload a copy of your course entry letter or new student card (select ‘Student Card’ from the upload options). Please note that your proof of eligibility must clearly state your new course end date. You can then email enquiry@universalextras.co.uk to notify our Activation Team.

Please note that all subscriptions are at Uni-versalEXTRAS discretion and we reserve the right to refuse renewal without explanation.

[back to top]


Non-Students

Why do I have to call you to organise my Listing?

Answer: No, non-students can now pay via the secure payment form on our website after uploading their photos.

[back to top]


How do I renew my Listing?

Answer: When your profile is due to expire within 30 days, you will be able to renew your listing via the secure payment form on our website. Alternatively, feel free to call our Activation Team on 0345 0090 344.

[back to top]


General

How do I access and apply for jobs?

Answer: Log in to your profile and visit the Jobs Board to view the current opportunities we have listed. Only fully activated EXTRAS are able to see the full details for each posting and apply.

Please make sure that you read the full description on any posting to ensure that you fit the criteria and are available before you click the 'apply for job' button.

[back to top]


Is all your work paid?

Answer: Yes, all work through Uni-versalEXTRAS is paid. For further details on pay schemes and agreements, please visit the Money page.

[back to top]


Are travel expenses paid?

Answer: This depends on the type of production. But, you will be contacted by a member of the Uni-versalEXTRAS Casting Team before accepting the job and told if travel expenses are being paid.

[back to top]


I know my 'email address' and 'password' are correct but I am unable to log into my profile?

Answer: Please note that with our new website, you use your 'email address' to log in, not your old username. If you still have trouble accessing the website, please click here and scroll down to access our 'forgotten my password' feature.

[back to top]


Where can I find your Terms and Conditions?

Answer: To view our Terms and Conditions click here.

[back to top]


Where can I find the latest version of your Welcome Pack?

Answer: For the latest version of our Welcome Pack, click here.

[back to top]


Will Uni-versalEXTRAS act as a reference for me?

Answer: As an Agency we are unable to provide references for our extras.

[back to top]


Where do I upload my show reel or audio clips?

Answer: Unfortunately we do not currently allow EXTRAS to upload show reels or audio clips, unless requested by a member of the Casting Team.

[back to top]


Why have I stopped receiving your daily emails?

Answer: We no longer send daily job emails, but our Jobs Board is updated daily for you to view and apply for jobs.

[back to top]


Technical

Why won't parts of your website work for me?

Answer: This website is not supported by all mobile phone and tablet devices. It is not supported by some older versions of web browsers. For the best experience make sure that you have the latest version of your browser such as Google Chrome, Mozilla Firefox, Safari or Internet Explorer installed.

[back to top]


What is the best web browser to use?

Answer: We recommend using Google Chrome, Mozilla Firefox or Safari for the best experience.

[back to top]


I am not receiving the emails I am supposed to from you?

Answer: Please check that they have not been redirected into your ‘Junk Mail’ folder. It would also be a good idea to add us to your email address book or ‘safe list’ to ensure that you receive future emails.

[back to top]


Accounts

When and how will I get paid?

Answer: Payment usually takes between 2 to 8 weeks from the date that you work, depending on when we receive the funds from the production. Once the funds are received by us, the payment will be made to you within 10 working days. All payments are made by BACS transfer to a UK bank account. To avoid any delay in receiving your payment, please make sure that all your account details are always up to date via your Payment Details page.

[back to top]


What is your agency commission?

Answer: A standard agency commission of 16% will be deducted from everything that you earn with us in accordance with our Terms and Conditions.

[back to top]


How will I know when I've been paid?

Answer: Once a payment has been transferred into your account, a remittance slip will be viewable on the My Documents page of your profile.

[back to top]


What Tax or NI deductions will be deducted from my payment?

Answer: When working as an extra the Inland Revenue view your tax status as self-employed and you are therefore responsible for paying your own Income Tax. Payments will be made to you gross of Tax and Class 1 National Insurance contributions and you must declare these earnings as part of your normal self-employed self-assessment return.

[back to top]


Are EXTRAS classed as self-employed?

Answer: Yes, the Inland Revenue view your employment status as self-employed.

[back to top]


Uni-versalEXTRAS Ltd
Professional Extras Agency

To register as a Uni-versal 'EXTRA', please follow the simple online registration process.
Once approved you will gain access to exclusive members only content.

Our Recent Productions